Terms & Conditions

• "Platform" means the Marlon Labs web application, APIs, desktop bridge, hosted websites and AI agents.
• "Customer" or "you" means the business that registers a workspace, together with its authorised users.
• "Workspace" means the isolated tenant environment in which Customer Data is processed.
• "Customer Data" means data submitted to the Platform by or for you, including data about your own customers ("End Users").
• "AI Credits" means the prepaid balance used to pay for metered AI features.
• "Sub-processor" means a third party engaged by us to process Customer Data on our behalf.

You must be at least 13 years old to create an account, and old enough to form a binding contract in your country to accept these Terms for a business. We verify age during setup and do not knowingly keep accounts of people under 13.

Accounts use Google sign-in. You are responsible for every action taken under your workspace, for keeping your Google account secure, and for the accuracy of the information you provide. Workspace owners decide which staff members, branch managers and roles have access.

You accept these Terms, the Privacy Policy and the DMCA Policy during setup. When a document changes materially we will ask you to accept the new version before you continue using the Platform.

This subscription renews automatically every month at the price shown until cancelled. You can cancel any time from Billing; cancellation stops the next renewal.

The subscription covers hosting, the CRM, the inbox, dashboards and digests. If a renewal payment fails, the workspace enters a 7-day grace period in which everything keeps working; after that it is suspended (never deleted) until payment is made.

AI Credits are prepaid and are deducted per use at the prices published in the Billing section of your workspace before you use a feature. Every deduction appears as its own line in your usage ledger. Unless the law requires otherwise, AI Credits are non-refundable and cannot be exchanged for cash.

We may change prices with at least 30 days’ notice; changes apply from your next renewal or top-up. Taxes are added where applicable.

You agree not to use the Platform to:

• break any law or regulation, including consumer-protection, anti-spam, telemarketing and data-protection laws;
• send unsolicited bulk messages, or message people who have not agreed to be contacted on that channel;
• publish content that is unlawful, infringing, defamatory, deceptive or harmful, or impersonate any person;
• present AI agents as humans, or let them give medical diagnoses, legal advice or financial guarantees;
• upload malware, probe or circumvent security controls, or access data of other workspaces;
• reverse engineer, resell or provide the Platform to third parties except as the Platform allows.

We may suspend content or features that put End Users, other customers or the Platform at risk, and will tell you why unless the law prevents it.

AI-generated content (replies, captions, designs, videos, summaries) can be inaccurate. You are responsible for reviewing it before relying on it or publishing it. Destructive or financial actions proposed by the AI Account Manager wait for approval by an owner or branch manager.

You keep all rights in your inputs and, as between you and us, in the outputs generated for you, subject to the rights of third parties in any material you supply.

You own Customer Data. We process it only to provide and secure the Platform, on your documented instructions, and as described in the Privacy Policy. Each workspace is isolated at the database level; staff of one workspace cannot read another workspace’s data.

We use carefully selected Sub-processors in the following categories:

• cloud hosting, database and file storage;
• content delivery and domain services;
• email delivery;
• messaging-channel connectivity (WhatsApp, Instagram, Telegram and telephony networks you connect);
• payment processing;
• AI language, speech, image and video processing;
• error monitoring and, only with consent, product analytics.

Sub-processors are bound by confidentiality and data-protection obligations at least as protective as these Terms. You are responsible for having a lawful basis to give us End User data and for answering End User requests about your own processing.

Iraq: we process personal data of workspaces in Iraq in line with applicable Iraqi law, including the constitutional protection of privacy and the confidentiality of correspondence and communications.

United Arab Emirates: we process personal data in accordance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and, where they apply, free-zone data-protection regulations. Personal data is transferred outside the UAE only to jurisdictions or under conditions the PDPL permits.

Customer Data may be hosted in data centres outside your country. Wherever it is processed, the safeguards in these Terms and the Privacy Policy apply.

You may stop using the Platform and cancel your subscription at any time from Billing; cancellation stops the next renewal. We may suspend or terminate a workspace for non-payment (after the grace period), for a material breach of these Terms that is not cured within 14 days of notice, or immediately where the law or a serious security risk requires it.

After termination you can request an export of your Customer Data. We then delete Customer Data within a reasonable period, except where we must keep it to comply with the law.

The Platform is provided "as is" and "as available". To the fullest extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

To the fullest extent permitted by law, [MARLON LABS LEGAL ENTITY] is not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data, and its total liability for all claims relating to the Platform is limited to the amounts you paid in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

You will indemnify us against third-party claims arising from Customer Data, your content or your breach of these Terms.

These Terms are governed by the laws of [JURISDICTION], without regard to conflict-of-laws rules. The courts of [JURISDICTION] have exclusive jurisdiction, unless mandatory law gives you the right to bring proceedings elsewhere.

Questions about these Terms: [MARLON LABS LEGAL ENTITY], [REGISTERED ADDRESS] · legal@marlonlabs.com.